luxesummit.shop values your shopping experience. If the artwork you receive has quality issues, is damaged during shipping, or differs significantly from your order, please contact us promptly so we can assist you based on the specific circumstances.
Return Requests
To request a return, please contact luxesummit.shop within 14 days of receiving the item and provide your order details along with a description of the issue. For shipping damage or obvious quality issues, we recommend providing clear photos to help us verify the situation.
Acceptable Returns
Subject to applicable laws and conditions, returns may be accepted in the following cases:
The artwork has obvious quality issues; Damage occurred during shipping; The artwork differs significantly from the order details; Other return rights granted by law.
The artwork should be kept in a reasonably original condition, and the original packaging and accessories should be retained whenever possible.
Non-Acceptable Returns
Returns may not be accepted if the artwork is damaged due to improper use, accidental damage, improper storage, or other reasons unrelated to the product itself.
Artworks that are no longer in a condition suitable for resale may also be ineligible for return; however, statutory consumer rights remain unaffected by this policy.
Refunds
Once the return is confirmed and the artwork is received, we will process the refund based on the specific circumstances. Eligible refunds are typically issued via the original payment method.
The time it takes for the refund to appear in your account may depend on the processing times of banks, payment institutions, or other financial service providers.
Exchanges
If the artwork has quality issues or shipping damage, we will offer a replacement, a refund, or another reasonable solution based on current inventory and the specific situation.
Return Shipping Costs
If the return is due to quality issues, shipping damage, or an order error, luxesummit.shop may cover reasonable return shipping costs, depending on the circumstances.
Return costs arising from personal reasons will be handled in accordance with applicable return arrangements.
Contact Us
If you wish to request a return or have any questions about your order, please contact us using the details provided on luxesummit.shop and include your order information.
This return and exchange policy may be updated in accordance with applicable laws and website operations. In any event, mandatory consumer rights granted by applicable laws are not limited by this policy.
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