KT MOTOR HUB LTD supplies used e-bikes, e-scooters, and e-motorcycles to customers in the UK. We value the customer shopping experience and have established a clear returns and refund process to ensure customers understand return timeframes, conditions, shipping costs, and refund timelines.
Return Request Period
For items purchased online through this website, customers eligible under UK consumer cancellation regulations may notify us of their decision to cancel the order within 14 days of receiving the goods, without providing a reason. Following this notification, customers are generally required to return the items within the subsequent 14 days, unless we agree to arrange a collection or other provisions apply.
If the goods are faulty, do not match the description on the product page, or have other issues for which we are legally liable, customers may be entitled to additional statutory rights regarding returns, repairs, replacements, or refunds.
Returns of Opened Items
We accept returns of opened items, provided they meet the applicable return conditions.
Customers may unbox and inspect the used e-bikes, e-scooters, and e-motorcycles to assess their appearance, features, and basic functionality. Opening the packaging does not automatically result in the loss of the customer’s statutory right to cancel.
We ask customers to keep the vehicle and accompanying items in their original condition as much as possible and to safely retain keys, chargers, accessories, documentation, and packaging materials.
If the vehicle is used beyond what is reasonable during inspection, resulting in a reduction in value, we may address this depreciation to the extent permitted by law. This policy does not affect the customer’s statutory consumer rights.
Return Request Process
To initiate a return, please follow these steps:
Submit a request: Contact us via email or telephone, providing your order number, date of purchase, and the reason for the return. Wait for confirmation: We will verify the order details and inform you of the subsequent return arrangements. Confirm return address: Please contact us before returning the item to obtain the specific return address and instructions applicable to your order. Arrange return shipping: As the vehicles may contain lithium-ion batteries, the method of return shipping must be determined based on the vehicle’s dimensions, weight, battery type, and carrier regulations. Please do not ship the vehicle or battery back on your own without first confirming shipping arrangements.
Return Shipping Costs
Returns due to personal reasons: For orders that may be cancelled under the law, the customer generally bears the direct costs of return, provided we have informed the customer of such cost liability in advance as required by law. Electric bicycles, electric scooters, and electric motorcycles may require specialized transport; specific costs are subject to the confirmed shipping plan.
Returns due to quality issues or discrepancies: If the product has quality issues for which we are legally liable, does not match the product description, or otherwise fails to conform to the contract, we will handle the matter in accordance with applicable laws and bear the return or collection costs for which we are legally responsible.
Refund Timing and Method
Under applicable online shopping cancellation rules, we generally process refunds within the statutory timeframe after receiving the returned product or proof that the customer has shipped the product back. Refunds are typically completed within 14 days of the refund conditions being met.
In principle, refunds are issued via the payment method originally used by the customer. Banks or payment service providers may require additional time to process the transaction.
If the return involves product defects, delivery issues, or other statutory refund scenarios, we will handle the matter in accordance with applicable laws and the specific circumstances.
Requirements for Returned Products
When returning the product, please include the original keys, charger, accessories, accompanying documents, and other related items whenever possible.
For used vehicles, customers are advised to document the vehicle’s appearance and current condition prior to return. Please inform us of any damage, missing parts, or other issues when applying for the return.
These terms do not exclude or limit the rights customers enjoy under UK law.
Contact Us for the Return Address
As dimensions, weights, and shipping requirements vary by vehicle, please contact us to confirm the return address and shipping method before sending the product back. Items shipped back without prior confirmation may result in shipping delays or handover issues. Company: KT MOTOR HUB LTD Address: 9a Chertsey Bridge Road, Chertsey, England, KT16 8LF Email: info@ktmotorhub.car Phone: +44 7733 016159
Please include your order number and the product name in your email so that we can promptly assist with your return request.
Governing Law
This Return and Refund Policy applies to the sale of products on the KT MOTOR HUB LTD website and should be interpreted in conjunction with applicable UK consumer protection laws. In the event of a conflict between this policy and applicable law, the law shall prevail. Customers’ statutory consumer rights are not excluded or limited by this policy.
