KT MOTOR HUB LTD is committed to providing clear and reliable delivery services for our products. This policy applies to used e-bikes, e-scooters, e-mopeds, and light electric motorcycles purchased through this website.
As electric two-wheelers are often bulky and some models are equipped with lithium-ion batteries, their packaging, transport, and delivery requirements may differ from those of standard parcels. We arrange delivery based on the vehicle type, product condition, delivery address, and carrier requirements.
Order Processing Time
Once payment is successful and necessary order verification is complete, we typically process the order and arrange shipment within 1–3 business days.
Order processing may include:
Verifying order and payment details; Confirming the vehicle’s availability for sale; Checking the vehicle and order-related information; Arranging packaging based on vehicle dimensions, battery configuration, and carrier requirements; Confirming the appropriate shipping method and handing the order over to the carrier.
Processing times may be extended for vehicles requiring additional inspections, special packaging, or specialized transport arrangements. We will notify customers if there is a significant change in the expected processing time.
Business days generally exclude Saturdays, Sundays, and UK public holidays.
Delivery Time within the UK
For eligible orders within the UK, the estimated delivery time is typically 3–7 business days after shipment.
Actual delivery times may be affected by the following factors:
Vehicle dimensions, weight, and shipping method; Battery type and applicable transport requirements; Delivery address and local transport conditions; Carrier operational schedules; Weather, traffic, public holidays, or other unforeseen circumstances.
The timeframes above are estimates; delivery on a specific date cannot be guaranteed for all orders. Specific arrangements are subject to the order confirmation details and shipping information provided by the carrier.
Delivery Companies and Shipping Methods
KT MOTOR HUB LTD selects appropriate logistics service providers based on the vehicle’s dimensions, weight, battery configuration, and destination. Depending on the specific order and the carrier’s service scope, the following logistics companies or transport services may be utilized:
DPD: Used for parcels meeting their acceptance criteria and for the transport of certain large items. DHL: Delivery services are arranged based on service coverage, cargo type, and transport requirements. UPS: Transport services are selected based on vehicle dimensions, battery transport regulations, and the destination. Specialized Large-Item or Dedicated Vehicle Transport: Specialized transport services may be employed for electric two-wheeled vehicles that are bulky, heavy, or require special loading/unloading arrangements.
The logistics providers listed above are potential options; not every order will necessarily be handled by one of them. The final logistics provider will be determined based on the specific order, carrier acceptance criteria, and transport arrangements.
Shipping Costs and Delivery Coverage
Applicable delivery zones and shipping costs will be specified on the product page or at checkout.
Shipping costs may vary based on the delivery address, vehicle dimensions, weight, packaging requirements, and the selected transport service.
If certain remote areas or specific addresses cannot be reached via standard delivery services, we may need to verify delivery feasibility and contact the customer as appropriate.
If an address falls outside our actual delivery coverage area, we will communicate with the customer regarding next steps based on the order details.
Shipment Notification and Tracking
Once an order has shipped, if the carrier provides tracking services, we will typically send a shipment notification and tracking information to the email address provided at the time of the order.
Customers can monitor delivery progress using the tracking link or information provided by the carrier.
For vehicles requiring delivery appointments, personal delivery, or other special transport arrangements, we may contact the customer via email or phone to confirm delivery details.
Please ensure that the email address, contact number, and delivery address provided when placing the order are accurate so that we can contact you.
Delivery and Receipt of Large Vehicles
As some used e-bikes, e-scooters, and electric motorcycles are classified as large items, delivery may require customer cooperation regarding appointments, unloading, or receipt arrangements. Customers must ensure that the delivery address is suitable for delivery and, where necessary, provide an accurate house/unit number, contact details, and other delivery instructions.
Upon receipt, customers are advised to inspect the outer packaging and the visible condition of the vehicle. If obvious shipping damage, missing parts, or discrepancies between the product and the order details are discovered, please contact us promptly. Please retain relevant photos, packaging materials, and order information for further verification.
Signing for the delivery does not constitute a waiver of the customer’s statutory rights regarding product quality, returns, or other consumer rights.
Lithium Batteries and Special Shipping Requirements
Some e-bikes, e-scooters, and electric motorcycles are equipped with lithium-ion batteries. These batteries may be subject to additional restrictions regarding packaging, labeling, shipping methods, and carrier acceptance criteria.
Therefore:
Shipping methods may vary depending on whether the battery is installed in the vehicle, shipped separately, or based on specific battery specifications. Necessary packaging and handling procedures will be arranged in compliance with applicable requirements during transit. Some shipping services may not accept batteries shipped separately, damaged batteries, or batteries that do not meet transport regulations. If a specific vehicle requires special shipping arrangements, the actual delivery time may be extended.
To ensure transport safety, we arrange shipping in accordance with applicable requirements and carrier regulations. Upon receiving the vehicle, customers should use a compatible charger and follow the manufacturer’s instructions for charging and maintenance.
Delivery Delays
While we strive to meet estimated delivery times, delays may still occur during transit due to factors such as:
Severe weather or traffic disruptions; Carrier operational issues; Delivery restrictions in remote areas; Requirements for battery transport or handling of oversized items; Holidays and other uncontrollable factors.
If your order has not arrived past the estimated delivery time, please contact us using the details below and provide your order number.
We will assist in inquiring with the carrier based on your order and tracking information and will update you on the status once we receive relevant details. If a delay results in our inability to fulfill contractual obligations, we will take appropriate measures in accordance with applicable laws and the specific circumstances of the order.
Lost or Damaged Goods and Delivery Issues
Please contact us promptly if tracking information indicates that the goods are lost, delivery has failed, or other irregularities have occurred.
If the vehicle you receive has sustained damage during transit, please provide the following information whenever possible:
Order number; Product name or vehicle model; Photos of the outer packaging and the damaged areas of the vehicle; Tracking number; A brief description of the issue.
We will verify the situation with the carrier and handle the matter in accordance with applicable laws and relevant after-sales policies.
Nothing in this logistics policy excludes or limits the rights consumers are entitled to by law regarding non-delivery, transit damage, or other issues related to contract performance.
Incorrect Addresses and Delivery Changes
Customers should verify the accuracy of the delivery address, postal code, and contact phone number before submitting an order.
Please contact us as soon as possible if you need to modify the delivery address or delivery arrangements. Once an order has been handed over to the carrier, address modifications may be subject to the carrier’s rules and the status of the shipment.
If delivery fails due to an incomplete address, incorrect information, or an inability to contact the recipient, we will communicate with the customer regarding next steps based on the specific circumstances. Any additional costs incurred will be handled in accordance with applicable laws and the terms of the order.
Returns and Refunds
If you wish to return a purchased vehicle, please contact KT MOTOR HUB LTD first and follow the return and refund policy published on our website.
As vehicles may be large, heavy, or equipped with lithium-ion batteries, please do not ship the vehicle or battery back to us independently without first confirming shipping arrangements.
Eligibility for returns, responsibility for return shipping costs, and refund processing times will be determined based on the reason for the return, applicable laws, and relevant policies.
This logistics policy does not limit any rights of cancellation, return, refund, or other statutory remedies to which consumers are entitled by law.
